Last Updated: 2.5.2025

At Sophia Alexandria , we are committed to providing high-quality coaching, memberships, courses, and digital products designed to support personal growth, mindset development, and meditation. Due to the nature of our offerings, we have a strict no-refund policy, except in cases of billing errors or cancellations initiated by us.

Please read this policy carefully before making a purchase.

Return & Refund Policy

A. Digital Products (Courses, Workbooks, & DownloadablMaterials)

✅ All sales are final for digital products, including but not limited to:

Online courses
Workbooks
Digital guides
Meditation recordings

❌ No refunds or exchanges will be issued once a digital product has been purchased and accessed.

If you experience technical issues downloading or accessing your digital product, please contact support@sophiaalexandria.com for assistance.

1. GENERAL RETURN & REFUND POLICY

✅ Membership subscriptions (monthly and annual) auto-renew unless canceled before the renewal date.
❌ No refunds are provided for canceled memberships, including early cancellations of annual plans.

Cancellation Terms:

Monthly Members: You may cancel at any time; access continues until the next billing cycle.
Annual Members: You may cancel anytime, but access remains active until the term ends. No prorated refunds are provided for unused time.

For membership details, visit:
📍 Charmed Circle:
📍 Reflection Membership:

sophiaalexandria.com/charmedcircle

sophiaalexandria.com/reflection

B. Memberships (Charmed Circle & Reflection)

C. Coaching Services (One-on-One & Group Coaching)

✅ Refunds are NOT provided for coaching services, including:

One-on-one coaching sessions
Group coaching sessions

🔄 Rescheduling Policy:

You may reschedule a one-on-one coaching session with at least 24-hour notice before the scheduled session.
No-shows or late cancellations will forfeit the session fee.

🔹 Group Coaching Sessions:

No refunds for missed sessions.
If a session is canceled by us, you will receive a credit toward a future session or a full refund.
Availability can be viewed at:

For full coaching details, visit:
📍 Coaching Services:

sophiaalexandria.com/coachme

sophiaalexandria.com/events.

✅ All workshop and event registrations are final.
❌ No refunds will be issued for missed or canceled attendance.

If we cancel a workshop or event:

You will receive either a credit for a future event or a full refund (if applicable).

For workshop details, visit:
📍 Workshops & Events:

(sophiaalexandria.com)

D. Live Workshops & Events

We understand that mistakes can happen. Refunds may be considered in the following cases:
✅ Duplicate Charges: If you were charged twice for the same service, contact us for a refund.
✅ Billing Errors: If you believe there was an incorrect charge, please notify us within 7 days of the transaction.

To request assistance, email support@sophiaalexandria.com with:
🔹 Your full name
🔹 Order details
🔹 The issue description

We will review refund requests on a case-by-case basis.

2. EXCEPTIONS & BILLING ERRORS

If your situation qualifies for a refund under our policy, follow these steps:

1️⃣ Email support@sophiaalexandria.com within 7 days of the transaction.
2️⃣ Include your full name, email, and order number.
3️⃣ Provide a detailed explanation of the issue.

Refunds, if approved, will be processed within 7-10 business days to the original payment method.